Customer Care Coordinator

Job ID
2017-3629
Category
Customer Service
Location
Tampa, FL

Overview

Be a part of the CalAtlantic Group, where building the dream of home from coast to coast is our focus. Our culture is established from strong leadership and dynamic teams across the country driven to become the preferred builder of our customers. As the nation’s fourth largest residential homebuilder, CalAtlantic Homes proudly operates in 19 states serving 43 major markets. As a talented organization with a long proven history of success, CalAtlantic provides you the opportunity to join this outstanding team in the new home industry..

 

Responsible for providing administrative support to the Customer Care Representatives and Construction Managers on warranty and customer service related items.

Responsibilities

Responsibilities Will Include:

  • Responds to incoming customer requests with a live voice as well as by email and answers questions regarding technical, large or complex service concerns.
  • Responds to routine inquiries as required.
  • Inputs all homeowner information, individual homeowner lot files, service requests and emergency repair requests into homeowner database.
  • Updates weekly and monthly tracking spreadsheets.
  • Generates subcontractor work orders, purchase orders and back charges.
  • Trains field reps on warranty system and trouble shoots for field reps.
  • Assembles homeowner walkthrough manuals and folders.
  • Performs miscellaneous administrative duties, such as assembling procedure manuals, enters data in the homeowner lot files.
  • Schedules appointments for field reps to meet with customers.
  • Keeps lot files up-to-date by scanning and filing printed documents, as well as copying digital information.
  • Reviews invoices for completed service work.

Qualifications

Candidates Will Need to Meet the Following Qualifications:

  • Superior verbal communication skills.
  • Strong ability to multi-task and stay organized.
  • Outgoing, professional demeanor with the ability to establish and maintain effective relationships.
  • Proficient in Microsoft Office applications such as Word, Excel and Outlook.
  • High school diploma or equivalent.
  • Minimum of two years of customer service or construction experience.

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